Terms of Service

1. Who you are dealing with

The Collective at Red Iron LLC, a limited liability company operating from San Diego, California. We, us and the house mean that company. You means the person or organization buying from us or using this site.

You can reach us by text or phone at (619) 403-8753 or by email at adam@collectivebuilt.com. There is no contact form and no ticket queue.

2. What we sell, and what we do not

Websites (the Studio). Custom coded websites, open to anyone. You pay for these.

We do not fulfill orders for e-commerce website clients. If you buy an e-commerce website, we design, build and host it. You hold the inventory, pack the orders, ship them, and carry returns.

These terms apply to agreements made on or after the effective date at the top of this page. Stores and orders already agreed continue under the terms they were agreed under, and nothing in this revision changes them. This section describes what we offer today, not what we have ever offered.

3.1 Website prices

This plan is closed to new clients. Clients who accepted it, or were offered it before October 12, 2026, keep its terms.

Prices are as published on the rate sheet at collectivebuilt.com/rates:

A page is one we design and write for you. Product pages, articles, city pages, legal pages and translations are not counted. Product catalogs fall under e-commerce, articles and city pages come with Growth, and translation is quoted. Additional pages are $100 each. This definition and that rate apply to work agreed on or after the date at the top of this page; a build already agreed runs on the terms it was agreed under.

A custom or e-commerce build is quoted after we understand the scope. “From $2,500” is a floor, not an estimate of your project.

Website rates may change with 30 days notice. A price you have already agreed and paid does not change under you.

3.2 Site Care and Hosting

This plan is closed to new clients. Clients who accepted it, or were offered it before October 12, 2026, keep its terms.

Every website we build or take on carries Site Care and Hosting at $49/mo on a 12 month minimum term. It begins at checkout. After 12 months it continues month to month and you can cancel anytime.

It covers hosting and SSL kept current, security patches and platform updates, uptime monitoring, domain setup (registration billed at cost), and a person who knows your build when you need something changed.

Stripe bills this monthly, so the 12 month minimum is a contractual term rather than something the card charge enforces. If you cancel before the 12 months are up, the remaining months of the term are still due. We invoice that balance once. If it is still unpaid 30 days later we may take the site offline until it is settled.

Your site, your content and your domain remain yours throughout, and section 3.3 still applies. We will hand over what we hold for you once the balance is settled, and we will not hold a domain you own against an unpaid invoice.

3.3 What you own, and what we own

When the build is paid for in full, you own your site: its content, your brand, your copy, your images, and the right to keep running it.

We retain ownership of the underlying tools, components, techniques and non client specific code we bring to every build and reuse across clients. You do not acquire rights in those beyond using them as part of your site.

You keep everything you supply. You warrant that you have the right to supply it, which is covered in section 5.

3.4 Your responsibilities

A build needs things from you: content, images, approvals, and access to your domain. We cannot hold a schedule against a client we are waiting on.

If we have asked you for something we need and 90 days pass with no response, we may close the project and invoice the work completed to that point. We will write to you at least once before we do it, and a reply inside those 90 days restarts the clock.

3.5 Growth plans

A Growth plan is monthly search and content work on a site we host. Grow is $495/mo and Grow Max is $695/mo, each with a $750 one time setup. What each tier includes is published on the rate sheet at collectivebuilt.com/rates.

Growth plans are month to month. Either of us may end one with 30 days written notice. There is no minimum term and nothing to buy out.

Site Care and Hosting is included at no charge while a Growth plan is active, and the 12 month minimum term in section 3.2 is waived for as long as the plan runs. You are not billed the monthly care fee on top of a Growth plan.

If you cancel a Growth plan inside the first 12 months of the site, the care term reinstates for the months that were waived. The remaining months of the 12 month minimum resume at the normal monthly rate from the date Growth ends. They do not accelerate, and you are not invoiced a lump sum for them. If the site is already past its first 12 months when Growth ends, care simply continues month to month.

Work already performed under a plan is yours and stays on your site when the plan ends. The pages, the articles and the profile work are not switched off.

We do not promise a ranking, a position, or a volume of traffic, and nothing in a Growth plan should be read as one. What you are buying is the work listed on the rate sheet, performed on the schedule stated there. Nobody controls the results page and we will not tell you otherwise.

Growth rates may change with 30 days notice. A month you have already paid for does not change under you.

3.6 Moving a site you already have

We do not sell a site transfer on its own. If you already have a website, moving it to us is free as part of any new build: we handle the domain, the DNS and your existing content, and there is no separate charge for the move.

This replaced the priced transfer lanes we used to publish. If you were quoted one of those figures before this document's date, that quote stands and we will honour it.

3.7 The Monthly plan

The Monthly plan is one monthly price that covers the build, hosting, Site Care and Hosting, your domain and DNS. There is no build fee. What each tier includes is published on the rate sheet at collectivebuilt.com/rates.

The minimum term is 12 months. After that the plan continues month to month, and either of us may end it with 30 days notice.

[REVIEW] If you end the Monthly plan before the 12 months are up, the remaining months of the minimum are due.

Your domain belongs to you from day one.

After the minimum term, cancelling ends hosting, and you receive a full export of your site.

The $750 Growth setup in section 3.5 is waived for Monthly plan clients.

Existing clients stay on the terms they signed. This section applies to Monthly plans agreed on or after the date at the top of this page.

4. Reserved

This section is intentionally left blank, so the section numbers that follow do not change.

5. Your content and your warranties

You warrant that anything you send us is yours to send, and that our using it as you have asked will not infringe anyone's rights. You indemnify us against claims that it does.

We may decline or remove any content or artwork.

6. Payment

Website payments are taken through Stripe at checkout. We do not store your card details; Stripe does. See the privacy policy for what we hold and who else touches it.

7. What we do not promise

We build and host carefully, and we do not promise the impossible:

• No uptime guarantee. We monitor uptime and act on it. We do not warrant that any site is available without interruption, and we are not responsible for outages at hosting providers, registrars, payment processors or other services outside our control.
• No search ranking promises. We do not sell rankings and we do not promise them. We build sites properly and that is the whole claim.
• No sales projections. Nothing on our site or in a conversation is a prediction of what a store or a site will earn.

8. Limitation of liability

To the fullest extent the law allows:

• Our total liability is capped at the greater of (a) the fees you actually paid us in the 12 months before the claim, or (b) $100. That cap is the total across all claims taken together, not a fresh cap for each one. The $100 floor is there so the cap is never zero.
• We are not liable for indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost sales, lost goodwill, and lost or corrupted data, even if we were told that kind of loss was possible.

Nothing in this section limits liability that cannot be limited by law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence. This section does not limit the indemnity you give us in section 5.

9. Governing terms and changes

The rate sheet at collectivebuilt.com/rates is canonical for prices and tiers. Where this document and the rate sheet disagree on one of those, the rate sheet wins and this document is stale. That is a deliberate arrangement: the rate sheet is what we publish, what we quote from, and what a client reads before they buy.

Everything else here governs on its own, including sections 5, 7, 8 and 10. A rate sheet does not set warranties, liability or governing law, and ours does not try to.

We may update these terms. Material changes to website rates and to Growth rates carry 30 days notice. A Growth plan's own 30 day notice provision is in section 3.5. The date at the top of this page is when it last changed.

10. Governing law and disputes

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules.

Any dispute arising out of these terms or the work goes to the state or federal courts located in San Diego County, California, and both of us agree to that venue.

Small claims are carved out. Either of us may bring a qualifying claim in small claims court instead, and nothing above prevents it.

There is no arbitration clause here and no class action waiver. Before any of that, text or call (619) 403-8753. Nearly everything is a conversation.

11. Contact

The Collective at Red Iron LLC, San Diego, California. Text or call (619) 403-8753, or email adam@collectivebuilt.com.